Privacy Policy

Privacy Policy

At Comfy Collectionss, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your Personally Identifiable Information (PII) when you interact with our website, mobile application, or services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Contact details: Name, email address, phone number, and mailing/billing address.

  • Account details: Username, password, and other credentials when you register or log in.

  • Transaction details: Payment information, order history, and purchase preferences.

  • Other details: Information you provide when signing up for newsletters, filling out forms, responding to surveys, or contacting customer support.

We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve user experience.

2. When We Collect Information

We may collect information from you in the following instances:

  • When you register, log in, or create an account.

  • When you place an order or make a purchase.

  • When you subscribe to our newsletter or marketing communications.

  • When you fill out a form, respond to surveys, or interact with our customer service.

  • When you browse or use features of our website.

3. How We Use Your Information

We may use the information collected from you to:

  • Process and deliver your orders efficiently.

  • Personalize your shopping experience and improve our website.

  • Communicate with you regarding purchases, promotions, and service updates.

  • Send newsletters, offers, and marketing communications (if opted in).

  • Respond to customer service requests and provide support.

  • Detect, prevent, or address fraud, unauthorized transactions, or illegal activities.

4. Protection of Information

We implement strict security measures to protect your personal data:

  • Your personal information is stored in secure systems and is accessible only by authorized personnel with special access rights.

  • All sensitive and payment-related data is encrypted via Secure Socket Layer (SSL) technology.

  • We regularly monitor our systems for security vulnerabilities to keep your information safe.

5. Third-Party Disclosure

We do not sell, trade, or rent your Personally Identifiable Information to outside parties. However, we may share your data with:

  • Trusted service providers (e.g., payment processors, shipping partners, hosting providers) who help us operate our website and fulfill services, under confidentiality agreements.

  • Legal and regulatory authorities, when required by law or to protect our rights, property, or safety, and that of others.

We may also share aggregated, non-personally identifiable information for analytics and business improvement purposes.

6. Third-Party Services & Links

Our website may include links to third-party websites or services. Please note that these sites have their own privacy policies, and we are not responsible for the practices of such third-party platforms. We encourage you to review their policies before providing any personal information.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access, correct, or update your personal information.

  • Request deletion of your account or personal data.

  • Opt out of marketing communications by following the unsubscribe link in our emails.

To exercise these rights, please contact us using the details provided below.

8. Consent

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website after such changes indicates acceptance of the revised policy.

10. Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the details provided on our Contact Us page.