Refund and Cancellation Policy

Refund & Cancellation Policy

At Comfy Collectionss, customer satisfaction is our top priority. While we take utmost care to deliver high-quality products, we understand that issues may arise occasionally. This policy outlines the conditions under which complaints, refunds, replacements, and cancellations will be accepted.

I. Complaints

  • Complaints regarding product quality, defects, or damages must be reported within 24 hours of delivery.

  • To raise a complaint, please email us at comfycollectionss@gmail.com with your order details and supporting photos/videos.

  • If the reason for the complaint is found genuine, our team will replace the item at no additional cost.

II. Refund Policy

We do not issue refunds once the order is processed and the product is delivered. However, exceptions will be made in the following cases:

A. Non-Delivery of the Product

  • If you placed a prepaid order and, due to unforeseen circumstances, we are unable to deliver it, a full refund will be issued.

B. Major Defects

  • All products undergo strict quality checks before dispatch.

  • If you receive a damaged or defective product, you must notify our Quality Support Team within 24 hours of delivery.

  • Upon verification of the complaint, we will provide a replacement or process a refund.

C. Product Not as Described

  • If the product you receive differs significantly from the product description on our website, you must raise the issue within 12 hours of delivery.

  • Proof (such as clear images or videos) must be provided to validate the claim.

  • If found valid, a refund will be initiated within 72 hours of approval.

III. Order Cancellations

  • Once an order has been placed, cancellations are not encouraged.

  • In exceptional cases where cancellation is approved, refunds for prepaid orders will be processed to the original payment method or bank account within 72 hours.

IV. Important Notes

  • All complaints and refund requests must be supported with order details and proof (images/videos).

  • Refund/replacement requests raised beyond the specified timeframes will not be entertained.

  • Shipping charges (if applicable) are non-refundable.

V. Contact Us

For complaints, refunds, or cancellations, please reach out to us:

Our team will review your request promptly and provide the best possible resolution.