• Orders are typically processed and dispatched within 2 to 3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

To ensure a smooth return or exchange process, recording an opening video is mandatory.

🎥 Mandatory Opening Video

• Please record a continuous, unedited opening video (no cuts, no pauses).
  
• The video must clearly show the package from all sides (360° view) before opening and during the complete unboxing.
  
• This video is strictly required to process any claims related to damage, missing items, or wrong size sent.
  

⚠️ Without this opening video, we will be unable to accept or process any return, exchange, or dispute under any circumstances.

✅ Eligible for Return / Exchange

Return or exchange requests will be accepted only if:

• The product is damaged or torn at the time of delivery, or
  
• An incorrect size or wrong item has been sent by the vendor
  

The opening video will be used as authentic proof to raise claims with the seller.

❌ Not Eligible for Return / Exchange

Returns or exchanges will not be accepted for:

• Size selection errors by the customer
  
• Quality expectations or personal preferences
  
• Fit or comfort issues
  

📌 Important Note

• Claims without a proper, uncut opening video will be automatically rejected.
  
• Please ensure the video is captured carefully before opening the package.